Aircall logo2/3/2024 ![]() We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally." In a hybrid work environment, users are looking to Aircall to provide an easy to use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction. Aircall was built to empower any professional to have richer conversations, and to allow the phone channel to be accessible, transparent, and collaborative.Ĭhristian Resch, Managing Director at Goldman Sachs, said: "The past 12 months have been a catalyst for Aircall's cloud based SaaS communication solution. Ultimately, the solution allows personalized experiences for their customers. This allows businesses to streamline workflows, providing more efficiency for their teams with better visibility, data and insights into their customers' needs and their teams' performances. Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business softwares like Salesforce, Hubspot, Zendesk, Slack, Intercom and many others. Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalized and convenient service. In an increasingly virtual world, businesses were lacking an easy-to-use solution that could integrate with other critical business applications, and support the communications needs of a dispersed and flexible workforce. The funding round was led by the Growth Equity business within Goldman Sachs Asset Management, and joined by most of Aircall's current investors (DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, Gaia Capital Partners), showing their renewed trust in the company's vision.Īircall was founded in 2014 with the belief that traditional business phone systems were hard to manage, siloed, and required heavy implementation costs and time. The limit on outbound domestic SMS messages and fees for international messages also applies to custom plans.NEW YORK, J/PRNewswire/ - Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, today announced it has raised $120 million in a Series D funding round, bringing the company's total valuation to more than $1 billion. Businesses choosing this plan can make unlimited outbound international calls, but they must pay $6 per month for each phone number they add beyond the single number included with the custom packages. Custom: The price of custom plans is determined by Aircall’s sales team.It has the same restrictions as the Essentials plan on outbound SMS messages and outbound international calls. Each added phone number costs $6 per month. Professional: This package is priced at $70 per user per month and comes with one local or toll-free number.Rates for outbound international calls are likewise set by the company. and Canada and up to 4,000 outbound messages per month are included with the base price, but messages to the U.K., France, and Australia are billed at a rate determined by Aircall. Unlimited inbound SMS messages in the U.S. Additional phone numbers are priced at $6 per month each. Essentials: The company’s least-expensive plan costs $40 per user per month and includes one local or toll-free number.You also get prioritized customer support and a service level agreement (SLA). Custom: These plans have a minimum of 10 users and add unlimited worldwide calls, custom analytics, and access to API developer support.Other features are mandatory tagging, advanced analytics, and the Power Dialer app for Salesforce that minimizes manual data entry. It allows an unlimited number of teams to be created and includes queue callback to prevent long hold times. Professional: This package adds Salesforce integration to the CRM and other productivity apps that the Essential plan supports.Other features are SMS messaging, call queuing, interactive voice response (IVR), APIs and webhooks, ring groups, call recording, and conference calls. Its integrations include HubSpot, Slack, Zoho, and Zendesk. Inbound and internal calls are also unlimited, excluding toll-free calls. It includes one local or toll-free number and allows unlimited outbound calls in the U.S. Essential: This plan requires at least three users and supports up to three teams.
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